Support Services

Content is king. You know you need to be creating new content to draw users to your site and purchase your extension, but how do you find time to create all that new content when you're busy coding and handling the other aspects of the development process?

We can help you have new and fresh content by creating custom content for your site that is focused on your extension and the solutions your extension solves. We can do that with industry-related content items as well as use-case examples to help your users see how your extension can be used. We can even represent your extension at various JUG events.

  • Industry-related content
  • Extension use-case articles
  • Live demos of extension at JUGs

We can ensure that your extension is prominent for those in the Joomla world.

To find out more just email This email address is being protected from spambots. You need JavaScript enabled to view it. or complete the Get Support Services form.

If you're in a rush to get help, please feel free to schedule a meeting with us to talk about your needs.

Parent Category: Services

Do your users complain that 'it just doesn't work' or 'my web site users can't figure it out'? Then you might have a problem with user/usability testing.

Our team can provide you with real-world real-life (not automated) testing that will help find issues in your extension or system. We can also do 'break testing' to see if we can find problems in your extensions before your users do.

  • User Interface/Experience testing
  • 'Break' testing for code errors

We can help assure that your extension will provide the best experience for your users.

To find out more just email This email address is being protected from spambots. You need JavaScript enabled to view it. or complete the Get Support Services form.

If you're in a rush to get help, please feel free to schedule a meeting with us to talk about your needs.

Parent Category: Services

Do your users ask you the same questions over and over, do they not read your existing documentation, is your documentation non-existant?

We can help you build great documentation for your extension.

And for those that don't want to take the time to read, we can also create professional tutorial videos and distribute them via YouTube and other channels - to help your users and to expand your market.

  • Documentation Creation
  • Documentation updates
  • Video Tutorials

To find out more just email This email address is being protected from spambots. You need JavaScript enabled to view it. or complete the Get Support Services form.

If you're in a rush to get help, please feel free to schedule a meeting with us to talk about your needs.

Parent Category: Services

If your extension has grown bigger than your team can support, we can help you fill the gap in supporting your users.

We can provide a variety of user support options:

  • Support via ticket
  • Support forum monitoring and maintaining
  • Live chat support
  • Remote use assistance
  • Installation and configuration assistance

We have provided direct user support services, including support team management, to major Joomla extension developers of the past 15 years.

To find out how we can help reduce your support burdens just email This email address is being protected from spambots. You need JavaScript enabled to view it. or complete the Get Support Services form.

If you're in a rush to get help, please feel free to schedule a meeting with us to talk about your needs.

Parent Category: Services

We have been providing Joomla services for over 15 years, including direct support to our own individual clients as well as help desk support to clients of Joomla developers.

If your focus is on developing great Joomla extensions but cringe at the thought of handling client 'how to' questions and reports of bugs with no actionable/resolveable data, we can take that burden off you and help you focus on your coding and creating great Joomla solutions.

In addition, we can help create great documentation and tutorials for your extensions, which could cut your support time significantly.

We can provide real-world user-testing of your extensions to ensure that your logic and User Interface are the best they can be.

And we can provide you with content for your site, including creation of use-case examples of your extension.

We can tailor a support package specific to your solution, user base and budget - everything from simple and clear documentation creation to full 24/7 support services and content creation.

To find out more just email This email address is being protected from spambots. You need JavaScript enabled to view it. or complete the Get Support Services form.

If you're in a rush to get help, please feel free to schedule a meeting with us to talk about your needs.

Parent Category: Services